Privacy Policy

Kalibra Privacy Policy

Last updated: June 2026

Kalibra, accessible from kalibra.ai, our web applications, mobile applications, and related services, is committed to protecting personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.

Kalibra is a health intelligence and performance platform. The information, insights, recommendations, scores, summaries, or outputs provided by Kalibra are for informational and educational purposes only. They are not medical advice, diagnosis, treatment, or a substitute for advice from a qualified medical practitioner. You should consult an appropriately qualified professional before acting on health information.

Summary

• Your account is private by default.
• You control what information you add, connect, and share.
• You can request access, correction, deletion, or restriction of your personal information.
• We do not sell your personal information.
• We may use de-identified or aggregated information to improve Kalibra, perform research, improve diagnostics and analytics, and develop better services.
• When you connect third-party services such as wearable, health, lab, or data integrations, you authorise Kalibra to receive information from those services. We do not send your Kalibra information back to those services unless you choose or authorise that sharing.
• If you share your profile or data with another person, organisation, coach, clinician, practitioner, or care team, they may be able to view the information you choose to share.

Scope of this Policy

This Policy applies to Kalibra websites, mobile apps, web apps, Kalibra Pro, Kalibra Elite, related white-labelled applications, integrations, communications, and services that link to this Policy.

Additional notices, consent screens, contracts, or data processing agreements may apply to particular features, enterprise services, clinical programs, practitioner relationships, or integrations. Where there is a conflict, the more specific notice or agreement will apply to that specific service.

Information We Collect

We collect information that is necessary to provide, operate, secure, personalise, and improve Kalibra. This may include:

• Account information such as name, email address, phone number, login details, organisation, role, and preferences.
• Profile information such as age, sex, goals, lifestyle, symptoms, health history, body measurements, activity, recovery, nutrition, sleep, and other wellness or health-related information you choose to provide.
• Health and performance data from connected sources, where you authorise the connection, such as wearables, Apple Health, Google Fit, Samsung Health, Garmin, lab reports, genetic reports, PDFs, medical records, intake forms, and other supported integrations.
• Information shared by practitioners, care teams, coaches, employers, clinics, partners, or organisations where you have authorised access or where a service is provided to you through that organisation.
• Usage, device, log, cookie, analytics, and diagnostic information, including IP address, browser, device identifiers, app events, pages visited, feature usage, error logs, and approximate location derived from technical signals.
• Communications with us, including support requests, surveys, feedback, forms, emails, and marketing preferences.
• Information about third parties you choose to invite or connect with, such as name and email address, used only for the purpose of sending the invitation or enabling the requested connection.

How We Use Information

We use personal information to:

• Provide, maintain, secure, and improve Kalibra services.
• Create and administer accounts, profiles, permissions, integrations, and support requests.
• Generate health, wellness, performance, and lifestyle insights based on information you provide or connect.
• Personalise your experience, priorities, recommendations, and content.
• Enable sharing with people or organisations you authorise, such as coaches, clinicians, practitioners, care teams, or accountability partners.
• Communicate service, security, product, support, administrative, and marketing messages, subject to your preferences and applicable law.
• Monitor, debug, protect, and improve the security, reliability, and performance of our services.
• Develop new features, analytics, diagnostics, and research using aggregated or de-identified information where appropriate.
• Comply with legal, regulatory, contractual, audit, safety, and enforcement obligations.

Automated Processing and AI-Assisted Features

Kalibra may use algorithms, analytics, automation, and AI-assisted systems to organise information, identify patterns, generate summaries, prioritise signals, and support health-related insights. These systems are intended to support understanding and decision-making, not to replace professional medical judgement.

We may review, test, and improve these systems using de-identified, aggregated, or appropriately protected information. We do not sell personal information. Where a feature requires additional consent or involves a third-party service provider, we will provide appropriate notice or controls.

Sharing and Disclosure

We disclose personal information only where reasonably necessary and lawful, including:

• With service providers who help us host, operate, secure, analyse, support, or improve Kalibra.
• With practitioners, coaches, clinicians, care teams, partners, or organisations you authorise or that are involved in providing services to you.
• With third-party integrations you connect or instruct us to use.
• With professional advisers, auditors, insurers, legal advisers, or regulators where required.
• Where required by law, legal process, public safety obligations, or to protect rights, safety, security, and integrity.
• In connection with a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, subject to appropriate protections.

We require service providers to use personal information only for the purposes of providing services to us and to apply appropriate confidentiality and security safeguards.

Your Sharing Choices

Kalibra is designed to give you control over sharing. You may keep your account private, connect or disconnect integrations, invite or remove authorised viewers, and change sharing settings where these controls are available. If you share information with another person or organisation, their handling of that information may also be governed by their own obligations, privacy policies, or professional duties.

Cookies and Similar Technologies

We use cookies and similar technologies to operate the website, remember preferences, understand usage, improve performance, and support security and marketing. You can control cookies through your browser settings. If you reject cookies, some features may not work as intended.

Security

We use administrative, technical, and organisational safeguards designed to protect personal information against unauthorised access, collection, use, disclosure, copying, modification, disposal, transfer, and similar risks. These safeguards may include encryption, access controls, authentication, logging, firewalls, secure hosting, and internal policies.

No electronic system or transmission is completely secure. If you believe your account or information may have been compromised, please contact us promptly.

Data Retention

We keep personal information for as long as reasonably necessary to provide services, maintain records, comply with legal or contractual obligations, resolve disputes, enforce agreements, protect security, and support legitimate business purposes. Where information is no longer needed, we will delete, de-identify, or securely dispose of it in accordance with applicable requirements.

International Transfers

Kalibra is based in Singapore. Personal information may be processed or stored in Singapore and other countries where we, our affiliates, partners, or service providers operate. Where personal information is transferred internationally, we take steps designed to ensure appropriate protection, including contractual safeguards where required.

External Links and Third-Party Services

Our services may link to third-party websites, apps, content, integrations, or services. Their privacy practices are governed by their own policies, not this Policy. We are not responsible for third-party privacy practices, content, or security.

Children

Kalibra services are intended for adults. Users under 18 are not permitted to use the services. We do not knowingly collect personal information from children under 18. If you believe we have collected information from a child under 18, please contact us and we will take appropriate steps to delete it.

Your Rights and Choices

Depending on where you are located, you may have rights to request access to, correction of, deletion of, portability of, restriction of, or objection to processing of your personal information. You may also have the right to withdraw consent where processing is based on consent.

You can exercise many choices through account settings, integration settings, sharing controls, unsubscribe links, or by contacting us. We may need to verify your identity before completing a request. Some information may be retained where required or permitted by law.

Singapore PDPA

Kalibra is committed to complying with Singapore’s Personal Data Protection Act 2012 (PDPA), including obligations relating to consent, purpose limitation, notification, access and correction, protection, retention limitation, transfer limitation, accountability, and data breach notification where applicable. More information about the PDPA is available at www.pdpc.gov.sg.

European Union and UK GDPR

If you are located in the European Union, United Kingdom, or another jurisdiction with similar rights, you may have additional rights under applicable data protection law. These may include rights of access, rectification, erasure, restriction, objection, portability, and the right to lodge a complaint with a supervisory authority. More information about the GDPR is available at https://gdpr-info.eu/.

Marketing Communications

You may opt out of promotional emails by using the unsubscribe link in those emails or by contacting us. We may still send service, legal, security, or administrative messages where necessary.

Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, law, or business practices. The most recent version will be posted on this page with the updated date. If changes are material, we may provide additional notice where appropriate.

Contact Us

For privacy questions, requests, or concerns, contact Kalibra’s Data Protection Officer:

Ivan Vatchkov
Email: support@kalibra.ai

For more detailed information about how Kalibra manages and protects personal data, you may view Kalibra’s Data Protection Policy here. For personal data requests, you may also use our personal data forms.